How we work
We design the work before we design the software.
Most automation fails because it copies a broken process into a faster one. Our method starts by mapping how work actually moves, then fixes the workflow, then builds the system.
- 1
Explore
We sit with the people doing the work and trace one workflow end to end: every inbox, sheet, handoff and wait.
You receive
Current-state process map · where the time goes · ranked opportunities
About 2 weeks
- 2
Design
We redesign the workflow first, then the system: which steps disappear, which are automated, and where a person decides.
You receive
Future-state map · system design · data and access plan · fixed build scope
About 2 weeks
- 3
Build
We build in short, demonstrable slices against your real documents and cases, so you see it working before it goes live.
You receive
Working system · tests against your own cases · operating guide
6 to 10 weeks
- 4
Run
We move it into daily use, watch it against real volume, and keep improving what the numbers show.
You receive
Monitoring · monthly review · warranty period · handover
Ongoing
Principles we hold to
A person decides where judgement matters
Every system marks the steps a human approves, and logs what it did.
Your data stays where it is allowed to
We design for PDPA and confidentiality first, deployment second.
Build on what you already use
LINE, email and your existing software stay. We connect them.
You own the result
The maps, the design and the system are yours, documented for whoever runs them next.
Ways to work with us
- /01
Explore sprint
One workflow mapped and costed. A fixed fee, and useful even if you build nothing.
- /02
Design and build
A scoped system delivered in milestones, each with acceptance criteria.
- /03
Run and improve
Monthly operation, monitoring and improvement once the system is live.
Tell us which workflow hurts most.
A 30-minute call. We will ask how the work runs today and tell you honestly whether a system would help.